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Welcome to Website Design | Shopping Carts | Orange Park | Jacksonville | Florida | E-Commerce | Shopping Carts | | JAX | Fl We do websites right
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Website Design | Shopping Carts | Orange Park | Jacksonville | Florida | E-Commerce | Shopping Carts | | JAX | Fl FAQ (Frequently Asked Questions)



Category: Main -> Live Help

Question
·  What is Live Help
·  What are HTTP Referrers:
·  What are canned responses?
·  Do I have to monitor Live Help?
·  Do I need any special tools to use live chat?
·  What does it cost?
·  How many customers may I service at once?
·  What is I am not available?
·  How do my customers find our chat?
·  How do I know what my service reps are doing?

Answer
·  What is Live Help

JLA Associates Client Chat Live Agent is real time chat with surfers who are on your site and wanting human assistance.

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·  What are HTTP Referrers:

You can see where the individual web surfer came from. If they came from a search engine you can see the keywords they used to find your site and where your link was in their list.

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·  What are canned responses?

Create prepared message: Save time by having prepared responses to questions you hear over an over again. Type a few keystrokes, select from your prepared list of responses and click.

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·  Do I have to monitor Live Help?

Passive Response: Like your telephone all you do is turn it on and go about your business. When a web-surfer desires assistance you will receive a ringing notification to let you know a customer is in need of assistance.

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·  Do I need any special tools to use live chat?

Easy to use. You do not need any additional tools other than a JavaScript and FLASH enabled browser.

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·  What does it cost?

No additional fees. This service is included in your premium service monthly service fees. There is no additional expense to you.

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·  How many customers may I service at once?

There is no limit on the number of agents or simultaneous chat sessions that you can run at one time.

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·  What is I am not available?

If your chat is off line users can send you an e-mail so that your chat service works for you even when you are not on line.

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·  How do my customers find our chat?

Your chat service offers seamless integration with your RavenNuke™ News & Information Portal and your Miva Merchant Storefront. Customers can initiate chat with your service representatives from anywhere within your website or storefront.

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·  How do I know what my service reps are doing?

Transcripts of customer chats with your service people are readily available for you to review at your leisure

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